FAQs

Get answers to your questions about sizing, shipping, orders, returns and pre-orders with Naked Dresses. Support for everything from fit to delivery times.

Shipping & Delivery

Where do you ship?

We ship worldwide! Our amazing customers and community span across the globe, and we love seeing our pieces find their way to celebrations in so many different countries. *Please note, we don’t currently ship to the US, but we proudly deliver across the UK, Europe and beyond.

Do you offer free delivery?

Yes! We offer free express delivery on all orders under 1kg (two dresses or fewer). If your order is over 1kg, shipping costs will be calculated at checkout.

 

How long will my order take to arrive?

Orders are delivered via UPS Express within 1–4 business days depending on location. Estimated delivery times will be shown at checkout.

 

How long does it take to process my order?

Orders placed by 5pm (GMT) are processed and dispatched the same day. Orders placed over the weekend will be processed the following Monday.

How can I track my order?

Once your order ships, you’ll receive a confirmation email with your tracking number. You can track your delivery using the link provided.

Do I need to pay duties & taxes?

No. We cover all duties and taxes, so there are no hidden fees at checkout or on delivery.

 

What happens if my order is lost or delayed?

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Placing An Order

How do I place an order?

All orders must be placed through our website www.yohogopro.com. Choose your style, colour, size, and check out using your preferred payment method. Prices can be viewed in your local currency.

Can I add items to my order once it has been placed?

Unfortunately, once an order has been placed, we are unable to add items to it. The quickest option is to place a separate order for any additional items.

 

How do I change my delivery address after placing my order?

To change your delivery address after placing your order, please contact our customer service team as soon as possible. If your order has already shipped, changes may not be possible.

 

Can I cancel my order?

Yes, you can cancel your order within 3 hours of placing it, as long as it hasn't been processed yet. To request a cancellation, please contact our customer service team right away. If more than 3 hours have passed or the order is already being processed or shipped, cancellation may no longer be possible.

 

What should I do if I have an issue with my order?

Please contact our Customer Care team at customercare@yohogopro.com with your order number and details, and we’ll assist you as soon as possible.